We run The Pokies with transparency and player protection at the core. Over the past months we tested our platform across thousands of sessions and our results show consistent, fair play and responsible account handling when rules are followed. This Rules page explains the legal and operational terms which govern the use of thepokiesau107.com. These rules apply to all players using our services through desktop, mobile or any internet-enabled device.
We operate under Company registration number 3-102-841524 and are based in Costa Rica. Our operations comply with recognised regulatory standards and we aim to meet industry best practice, including adherence to PAGCOR guidance where applicable. We continually review our policies to respond to changes in law and regulatory advice.
| Item | Details |
|---|---|
| Brand | The Pokies |
| Website | thepokiesau107.com |
| Registration | Company reg. no. 3-102-841524 |
| Base | Costa Rica |
| Operational focus | Online casino and sports betting |
These Rules are legally binding between you (“the player”) and us (“the operator”). By registering an account you accept these terms in full. If you disagree with any part, do not register and do not use our services. We update these Rules as necessary; we will make reasonable efforts to notify registered players of material changes, but it is your responsibility to review these Rules periodically.
Access to The Pokies is restricted to persons who are legally permitted to gamble in their country or region of residence. We tested the sign-up flow in multiple jurisdictions and the system blocks registrations from locations where gambling is prohibited. Please confirm the following before creating an account:
When opening an account you must provide accurate information. We regularly test our KYC (Know Your Customer) procedures and our results show reliable identification and fraud prevention when players provide valid documents.
We will suspend or restrict accounts if discrepancies appear between provided information and submitted documents. You are responsible for keeping your account details accurate.
We take responsible gambling seriously. Our systems include tools and procedures to identify and assist players showing signs of problem gambling. We tested support workflows and our findings show that early intervention and clear limits reduce harm.
Deposits are processed once we receive confirmation from the payment provider. In our testing, common payment methods processed quickly; times vary by provider and method.
| Payment method | Typical credit time | Minimum play-through before withdrawal |
|---|---|---|
| PayID | Within minutes to a few hours | 1x |
| Credit/Debit card | Instant to 24 hours | 3x |
| Other accepted methods | Varies by provider | Varies |
You must fund your account using payment methods registered in your name. Using someone else’s card or payment method without prior written permission may result in suspension and forfeiture of funds.
We aim to process withdrawals promptly, but the total time depends on KYC completion, payment provider processing times and AML checks. In our operational tests we processed routine withdrawals within the timelines below, provided documentation was validated.
| Stage | Typical duration |
|---|---|
| Internal review and approval | Up to 72 hours (usually faster) |
| Payment provider processing | Instant to 5 business days depending on provider |
| Total expected time | 1–7 business days in normal circumstances |
Key withdrawal rules:
Bonuses and promotions improve player value but carry specific rules. We rigorously test bonus flows and our results show that clarity of terms reduces disputes and abuse. Always read promotion-specific terms before opting in. General principles apply:
We aim for fair, random outcomes across all games. To protect integrity we prohibit the following behaviours. Our monitoring systems are built to detect these patterns and our tests confirm high detection accuracy.
Where we have evidence of prohibited activity we reserve the right to void affected bets, withhold funds and pursue criminal or civil remedies.
Software errors and network issues can occur. If a game malfunction happens you must not exploit it. In our testing environment we simulate errors and follow standard remediation steps to ensure fair outcomes.
We comply with AML best practice. This includes monitoring deposits and withdrawals for suspicious patterns. Our compliance team may request additional documentation for large or unusual transactions. We tested sample scenarios and our AML tools consistently flagged atypical behaviour for review.
We collect and process personal information to operate accounts, verify identity, prevent fraud and comply with legal obligations. We limit access to personal data to authorised personnel and service providers. Our privacy practices are designed to meet legal requirements and industry standards.
Protect your login credentials. Do not share your password. If using a shared device, always log out and clear session data. If you believe your account is compromised, contact support immediately. In our tests, prompt reporting allowed us to secure accounts quickly and return funds where appropriate.
We may restrict or close accounts for reasons including but not limited to violation of these Rules, suspected fraud, identity discrepancies, suspected money laundering, or regulatory requirements. Our standard process when a breach is suspected is:
Where we detect a breach we will retain funds if necessary while we conduct investigations. Where wrongdoing is established, we reserve the right to cancel winnings and pursue recovery through legal avenues.
If you have a complaint, we encourage you to follow our internal complaints process. Our customer service team is trained to handle disputes fairly and promptly. We tested the complaints workflow and our results show most issues are resolved at first contact when the player provides complete information.
We may change these Rules for reasons including operational requirements, regulatory updates, promotions and security. We will publish updates on the site and, for significant changes, provide notice to registered players. It remains your responsibility to review Rules periodically. Continued use after changes indicates acceptance of the new terms.
| Obligation | What we tested and expect |
|---|---|
| Honest information | Provide accurate personal details and update them when they change. |
| Age & jurisdiction | Confirm you are of legal age and allowed to gamble in your location. |
| Single account | Use only one primary account unless authorised by us. |
| No automation | Do not use bots, scripts or collude with others to gain advantage. |
| Follow bonus rules | Abide by wagering requirements and game restrictions tied to promotions. |
Based on our testing, these scenarios are common and what players should expect:
When contacting support about account, deposit, withdrawal or game issues, provide as much detail as possible. Useful evidence includes screenshots, transaction IDs, timestamps, game round IDs and any error messages. Our support team is trained to respond efficiently; tests of the support pipeline show improved resolution times when full evidence is provided at first contact.
We built The Pokies to be a fair and transparent place to play. We continuously test our platform, audit games, and monitor transactions to ensure integrity. The language on this Rules page is drafted to be clear and practical — we want you to understand your rights and responsibilities so you can play safely and confidently.
By registering and using thepokiesau107.com you confirm that you have read, understood and agree to these Rules. We recommend keeping a copy of these Rules for reference and checking them regularly for updates.
These Rules come into force upon account registration and are enforceable by The Pokies. If you have any questions regarding these Rules or require clarification on any point, contact our customer support team through the channels available in your account. Our team will guide you and provide the necessary next steps.
We test, we monitor and we enforce: these Rules are intended to protect both players and the integrity of our platform. Play responsibly and enjoy The Pokies.
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